- Berkshire Hathaway CEO Warren Buffett credits Dale Carnegie's teachings with transforming his life.
- Buffett studied Carnegie's book "How to Win Friends and Influence People" when he was 15.
- Its main principles focus on persuading people through charm and confidence rather than aggression.
- It is one of the all-time best-selling books, and is the only nonfiction title in the most-checked-out books from the New York Public Library.
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There's only one nonfiction title in the top 10 of the most-checked-out books from the New York Public Library — with 284,524 checkouts — and it's the self-help classic, Dale Carnegie's "How to Win Friends and Influence People."
Since its publication in 1937, it has sold a reported 30 million copies. Among fans of its practical techniques on persuading people through charm and confidence is Berkshire Hathaway CEO, Warren Buffett.
When Buffett was 15 years old, he found a copy of Carnegie's book on his grandfather's bookshelf. As Alice Schroeder writes in her biography of the billionaire investor, "The Snowball," Buffett was having difficulty fitting in at high school, and so the title was too much to resist.
The insights Carnegie includes in the book were honed in his years as a young salesman, and then solidified in public speaking classes he taught at YMCAs. His book grew out of those classes, and made an impact on Americans, who were still recovering from the Great Depression and dealing with its aftereffects. "How to Win Friends & Influence People" provided Americans with hope for a better life, and equipped them with tools for surviving an increasingly consumerist society.
Buffett saw the book as a means of shedding his social awkwardness, and began experimenting with Carnegie's instructions, Schroeder wrote. That didn't happen overnight, but he found that he was making progress and ingrained all of Carnegie's advice within himself.
Several years later, at the start of his career, he took one of Carnegie's famous public speaking courses courses. And while Buffett may have a master's degree from Columbia University, to this day the Carnegie class' diploma is the only one of Buffett's hanging in his office. He said in the 2017 HBO documentary "Becoming Warren Buffett," that he credits Carnegie's teachings with transforming his life.
"How to Win Friends and Influence People" contains some dated language and references, but its fundamental insights are just as applicable today as it they were during the late 1930s or when a young, insecure Buffett picked up a copy.
We've summarized some of its main lessons on how to be a likable, persuasive, and influential leader.
1. Avoid criticizing, condemning, or complaining
"Any fool can criticize, condemn, and complain — and most fools do," Carnegie wrote. "But it takes character and self-control to be understanding and forgiving."
Carnegie explained that those in leadership positions should acknowledge when a subordinate is not meeting expectations or when a competitor's approach is inferior to their own, but do so in a way that acknowledges what is working, avoiding resentment and encouraging improvement.
2. Praise others' achievements
"Abilities wither under criticism; they blossom under encouragement," Carnegie wrote. Be lavish with praise, but only in a genuine way, he advised.
"Remember, we all crave appreciation and recognition, and will do almost anything to get it," he said. "But nobody wants insincerity. Nobody wants flattery."
3. Be empathetic
Carnegie wrote that "the only way on earth to influence other people is to talk about what they want and show them how to get it."
He referred to a quote by Ford Motor Company founder Henry Ford: "If there is any one secret of success, it lies in the ability to get the other person's point of view and see things from that person's angle as well as from your own."
4. Know the value of charm
Gilded Age steel magnate Charles Schwab claimed his smile was worth a million bucks — literally.
"And he was probably understating the truth," Carnegie wrote. "For Schwab's personality, his charm, his ability to make people like him, were almost wholly responsible for his extraordinary success; and one of the most delightful factors in his personality was his captivating smile."
5. Encourage people to talk about themselves
Carnegie said most people loosen up even in tense situations if they start talking about what they know. Namely, themselves.
Listening closely to someone "is one of the highest compliments we can pay anyone," Carnegie wrote.
6. Know when to use suggestions instead of direct orders
Carnegie learned that the industrialist Owen D. Young, rather than barking commands to his subordinates, would lead them along with suggestions ("You might consider this...") or questions ("Do you think this would work?").
"He always gave people the opportunity to do things themselves; he never told his assistants to do things; he let them do them, let them learn from their mistakes," Carnegie wrote.
7. Acknowledge your own mistakes
The best leaders, Carnegie said, do not lionize themselves, appearing as if they were flawless.
"Admitting one's own mistakes — even when one hasn't corrected them — can help convince somebody to change his behavior," Carnegie wrote.
8. Respect others' dignity
Whether leaders are giving employees a demotion or letting them go, they need to recognize that person's dignity and not humiliate them, Carnegie said.
And even from a practical standpoint, he continued, it's in a leader's favor to remain on good terms with an employee who didn't work out, since it's possible they will cross paths, and may even work together, again.
9. Don't try "winning" an argument
Even if you manage to tear apart someone else's argument, you don't actually achieve anything. Carnegie cited an old saying: "A man convinced against his will/Is of the same opinion still."
If you're looking to actually persuade somebody, avoid an argument in the first place, he said.
10. Be friendly, no matter how angry the other person may be
It's human nature to meet aggression with aggression. But, Carnegie said, you will be surprised what you can usually accomplish when you take the high road and maintain your composure while you continue trying to persuade them, expressing appreciation for their point of view.
At the very least, the other side will embarrass themselves as you stay cool and collected.
11. Reach common ground as soon as possible
"Begin by emphasizing — and keep on emphasizing — the things on which you agree," Carnegie wrote. "Keep emphasizing, if possible, that you are both striving for the same end and that your only difference is one of method and not of purpose."
12. Get others to think your conclusion is their own
No one can be forced to truly believe something, Carnegie wrote, and that's why the most persuasive people know the power of suggestions over demands.
Carnegie said that you should plant a seed, and when that's blossomed, avoid the urge to take credit for it.
This is an updated version of a story that ran on December 7, 2017.
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